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OVUM Cloud Service Management, Moving ITSM beyond the corporate data center

Analyst whitepaper on the role of IT Service Management (ITSM) in hybrid and cloud computing. (434 KB)
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PDF 434 KB
11 pages
Overview

Ovum predicts that between 2012 and 2015 an increasing number of organizations will deploy private and hybrid cloud services and that there will be greater use of public cloud services.

In this paper, learn:

  • How the cloud is changing the rules for service management
  • Why automation is a key technology in cloud management
  • The customer benefits of HP Operations Orchestration and HP Service Manager’s Request Management
  • Why ITSM processes must be modified to accommodate new challenges of the cloud era
We also share comprehensive implementation and consulting services offered by HP to SMEs and mid-market enterprises that you can use to adopt ITSM and particularly cloud computing.
Table of contents
Executive Summary
2
Cloud Is Changing the Rules for Service Management
2
The HP Difference
7
Customer Benefits
9