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Boost your hybrid IT: IT service management for the cloud--Business white paper

PDF 340 KB | 8 pages
Overview

Today, with more and more cloud services materializing, business users are less willing to spare the time or money it takes for traditional IT projects to deliver applications. Most businesses have started moving toward an operating model where CIOs play the role of IT service brokers, sourcing services with a hybrid delivery environment.

While this model makes it easier...

Today, with more and more cloud services materializing, business users are less willing to spare the time or money it takes for traditional IT projects to deliver applications. Most businesses have started moving toward an operating model where CIOs play the role of IT service brokers, sourcing services with a hybrid delivery environment.

While this model makes it easier to meet the evolving business demand, it brings its own set of complexities that can only be addressed by a well-thought-out IT service management (ITSM) implementation. This paper answers fundamental questions for CIOs on the journey toward realizing a modern technology organization that can support the business, predictably with a streamlined IT culture.

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Executive summary
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Should IT leaders reinvent themselves, yet again?
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Can you move to a hybrid delivery environment smoothly?
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What can a successful ITSM implementation do for you?
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How do you make the service-centric model really work?
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Why is it important to find the right ITSM partner?
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IIJ case study
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Where do you go from here?
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