Your order reference can be found on your order confirmation email, the reference starts with SCEO followed by 8 numerical digits.
Please use this field to attach damaged box/product pictures or to attach defective product authorisation letter for business use product ranges such as: Elitebook, Zbook, Probook, Spectre Pro, Elite Pro, Folio. Kindly note you can attach only one file, if you need to attach more than one, please combine them into a single compressed folder and attach everything at once. Supported file formats: .gif, .jpg, .png, .psd, .tiff, .pdf, .doc, .xlsx, .zip. Maximum file size: 8 MB.
IMPORTANT: If you select one of the return options, don't forget to confirm if you want to receive a refund or a replacement product, your pick-up address (if it differs from original delivery location) and the next available pick-up date (collections from Monday to Friday during regular business hours only, excluding bank holidays).
"Return my order/item, I changed my mind" option is only available for Consumer customers (individuals purchasing products or services not for business/ resale) within 14 days from the receipt of your complete order.