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ITIL in the age of cloud: HP IT Service Management - Business White Paper (US English)

PDF 273 KB | 8 pages
Overview

Reducing costs and increasing agility are key IT objectives today—and key IT drivers for adopting cloud computing. Cloud technologies promise cost savings, better agility, quicker time to market, more transparency, and an improved experience. A successful implementation, however, must also address people and processes.

This white paper explains how businesses can utilize...

Reducing costs and increasing agility are key IT objectives today—and key IT drivers for adopting cloud computing. Cloud technologies promise cost savings, better agility, quicker time to market, more transparency, and an improved experience. A successful implementation, however, must also address people and processes.

This white paper explains how businesses can utilize IT Service Management (ITSM) and the Information Technology Infrastructure Library (ITIL), an ideal framework for efficiently implementing and supporting cloud services to help IT avoid cloud sprawl and chaos, lower the risk of service disruption, and improve user satisfaction.

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Executive summary
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Introduction
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ITIL v3 takes its place in the cloud
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Solutions designed with ITIL in mind
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Where do you go from here?
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HP Software Services
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