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Measure your ITSM investments - Business white paper (US English)

PDF 385 KB | 16 pages
Overview

Radical changes in the way IT organizations operate in the last decade have placed more responsibility and more accountability on IT executives. Today, IT is viewed as a full-fledged business unit that, along with finance, engineering, and other business units, contributes to the success of the enterprise. In this new era, information technology is more aptly described as...

Radical changes in the way IT organizations operate in the last decade have placed more responsibility and more accountability on IT executives. Today, IT is viewed as a full-fledged business unit that, along with finance, engineering, and other business units, contributes to the success of the enterprise. In this new era, information technology is more aptly described as business technology, and results are measured strictly in terms of the business outcomes that IT supports or delivers.

To succeed in their new roles, IT executives need a new way of looking at service management—one that goes beyond technology to take into account everything IT does to drive positive business outcomes. This whit epaper details the process that HP developed for calculating ROI for HP ITSM solutions. This ROI approach, along with the related customer examples, can serve as a starting point for an ROI analysis in any business organization that is considering the purchase of an IT Service Management (ITSM) solution.

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Executive overview
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ITSM lifecycle requirements
4
The HP approach to ITSM: a comprehensive solution
5
Solution summary
8
HP Software ROI approach
9
Customer data and results
11
Conclusion
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HP Software Services
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Learn more
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