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A journey to predictive service operations

PDF 314 KB | 9 pages
Overview

The emergence of cloud computing has made predictive business service management (BSM) across hybrid services and infrastructure a prime goal for IT executives. In order to compete in the marketplace, they must optimize and streamline business service management (BSM) capabilities to free resources for investments in innovation and business growth.

IT Operations...

The emergence of cloud computing has made predictive business service management (BSM) across hybrid services and infrastructure a prime goal for IT executives. In order to compete in the marketplace, they must optimize and streamline business service management (BSM) capabilities to free resources for investments in innovation and business growth.

IT Operations Management teams can no longer afford to remain reactive. IT organizations that can improve their service delivery to being proactive and, even better, predictive will gain a competitive edge.

The paper provides an understanding of IT operations management at various maturity stages and gives insight into how to become predictive rather than simbly being proactive or reactive.

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Introduction
3
Why take the journey?
3
Predictive service operations
3
The challenging road ahead
3
Reactive stage
4
Transition from reactive to applied maturity
5
Applied stage
5
Transition from applied to managed maturity
5
Managed stage
6
Transition from managed to proactive maturity
7
Proactive stage
7
Transition from proactive to predictive
8
Predictive stage
8
Continuing transformational strategies and initiatives
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Summary
9