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Standardize your ITSM - Business whitepaper (US English)

PDF 384 KB | 12 pages
Overview

New technologies such as virtualization and cloud enable IT organizations to deliver efficient and high-quality services. Regardless of a specific IT initiative, executive managers have stopped asking, “Should we implement services?” and have started asking, “How long will it take to do so?”

This is where IT service management (ITSM) comes in. Enterprises have begun to...

New technologies such as virtualization and cloud enable IT organizations to deliver efficient and high-quality services. Regardless of a specific IT initiative, executive managers have stopped asking, “Should we implement services?” and have started asking, “How long will it take to do so?”

This is where IT service management (ITSM) comes in. Enterprises have begun to reap the benefits of data center consolidation and standardization, and CIOs have turned their attention to the existence of multiple service desks and disparate IT processes. They now insist on standardizing and consolidating processes.

This paper explains how HP achieves these goals with HP Service Manager software. This information is particularly insightful for IT organizations striving for standardized and efficient service management.

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Introduction
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Benefits and challenges
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The HP approach to standardizing ITSM
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Establish an IT operations communications hub for service management
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Implement core processes for incident management first
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Open the door to efficiencies with change management
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Ramp up IT value with self-service and other operational efficiencies
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Why HP for ITSM standardization?
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Asset management—not just for financial managers
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The options
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The expertise
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HP Software Services
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For more information
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