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EMA: Pragmatic ITIL: Turning Long-term Strategies into Progressive, Near-term Efficiencies

This report is designed to provide IT organizations with guidelines for structuring ITIL-related initiatives so they can combine the quickly realized benefits of tactical actions with the longer-term additive benefits of more strategic initiatives. (1.0 MB)
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PDF 1.0 MB
16 pages
Overview

As IT organizations struggle to cut costs, they tend to abandon best practices for short-term gains. This EMA™ report provides IT organizations with guidelines for structuring effective ITIL-related initiatives for both near-term and longer-term benefits.

This report includes a short assessment of how HP can support “pragmatic ITIL” in which the values of visibility, automation, cross-domain correlation, and analytics can be applied in modular fashion. This will enable your operations, service desk, and other departments to function as a more cohesive whole.

Table of contents
Executive Summary
1
ITIL Today
1
ITIL v2, ITIL v3
2
Moving from the CMDB to the CMS
3
Making it all Work: Recommendations from EMA Consulting
4
Changing Organizational Patterns in IT
5
Initial Planning – Finding the Right Departure Point for You
6
The Importance of Defining Phases and Metrics – With Different Types of Metrics to Support Different Constituencies
7
Where Technology can Pave the Way
8
HP’s Unique Support for Pragmatic ITIL
9
HP’s Recommendations for Service Lifecycle Management
9
Consolidated Service Desk: How HP’s Portfolio Can Support Pragmatic ITIL
10
HP PRODUCT LIST
11
HP Services
11
Some Benefits
12
EMA Perspective
12
About Hewlett-Packard
13