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10 Reasons to use data center business process automation management

This white paper explains the top ten reasons why CIOs, managers, and production support teams are adopting IT process automation. (418 KB)
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PDF 418 KB
10 pages
Overview

As data centers grow and become more complex, IT organizations are increasingly relying on systems management software and automation to manage their IT infrastructure more efficiently, leverage existing headcount, and improve knowledge retention when faced with staff attrition. The most common systems management products fall into three categories—monitoring, ticketing, and change and configuration management.

This white paper explains the top ten reasons why CIOs, managers, and production support teams are adopting IT business process automation to help you automate the remediation of alerts and incidents, increase your infrastructure uptime, and reduce your operational costs.

Table of contents
Data center management trends and tools
4
Today’s challenge
4
What is next?
4
Automating the remediation of incidents and alerts
5
Empower frontline IT operators to resolve more incidents
5
Decrease alert floods
5
Establish a consistent, repeatable process for orchestrating change
6
Create linkages between your ITIL incident management and problem management process
6
Capture incident resolution audit trails and create process documentation
6
Integrate role-based access control into your incident resolution process
7
Capture organizational knowledge in a usable and maintainable way
7
Automate repetitive maintenance procedures
7
Integrate disparate systems management tools and process
8
Summary
8