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Dimensional Research: HP customers reveal real-life benefits of IT process automation

HP Software commissioned Dimensional Research to interview customers who have purchased and deployed HP Business Service Automation solutions to get input on the actual benefits received. These are the results of that study. (1.0 MB)
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10 pages

Organizations have consistently reported benefits of IT Process Automation on patch management, compliance, provisioning, application release, configuration management, and more.

This paper takes an in-depth look at the common experiences you can expect:

  • Return on investment (ROI) builds over time, with returns increasing dramatically as more processes are automated.
  • The fastest way to get a return is to get started. Success breeds more success as automation is adopted, and people constantly find new ways to use automation tools.
  • While you can certainly justify an automation purchase based on hard ROI, you get even greater value in the soft benefits received from automation.
Table of contents
Project Methodology
Participant Profile
Quantifying the ROI of IT Process Automation
ROI of Specific IT Process Automation Use Cases