Organizational changes to support cross-domain collaboration represent the single most important transformation in IT over the past thirty years. Silos within operations, the service desk, and application development are being bridged by integrated automation management solutions designed for modularity, cohesiveness, and automation.
You will learn about best practices and technologies you can use to support an effective integration of the Service Desk and Operations teams. You will also learn about closed loop incident and problem management, as well as end-to-end change and configuration management, with a particular focus on automation. Finally, you will see the disciplined approach of HP for addressing these requirements from both a process and technology perspective.