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From CMDB to ITIL v3 configuration management system (CMS)

The white paper deals with how HP Universal Configuration Management Database (uCMDB) software, HP Service Manager software, and HP Asset Manager software deliver an integrated service asset and configuration management solution. (813 KB)
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PDF 813 KB
8 pages
Overview

Organizations often view their IT environment from two different perspectives: operational and financial. However, you need an integrated view for your IT executive management to make effective and strategic decisions.

This paper discusses how HP Universal Configuration Management Database (uCMDB) software, HP Service Manager software, and HP Asset Manager software can deliver a complete and integrated service asset and configuration management (SACM) solution to your organization.

The HP SACM solution provides both an operational and financial view of the same asset while allowing individual departments in your organization to work within the context and applications they are used to.

This integrated solution is the main thrust of both ITIL V3 and HP Business Technology Optimization.

Table of contents
Introduction
1
You say configuration items, I say assets. Are we both correct?
3
The convergence of IT Service Management and IT Asset Management
4
CMDB dashed upon the rocks of IT reality
5
The integrated CMDB as the core of your configuration management system
5
The HP solution for CMS and SACM
7
Conclusion
8