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Dimensional Research: Uncovering the Business Value of IT Service Management: Five Ways HP Service Manager Can Make You a Hero

Service Management (ITSM) solutions. Dimensional Research conducted 11 in-depth interviews with HP customers to answer the question: What specific ROI and benefits are they getting from HP ITSM solutions? (2.0 MB)
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PDF 2.0 MB
11 pages
Overview

Learn what specific benefits and ROI customers are gaining from HP IT Service Management solutions from 11 in-depth interviews performed by Dimensional Research. Participants were asked to address the challenges they faced within their IT Departments and to give performance feedback on the HP ITSM solutions. Benefits were grouped into two categories including lowering costs and risks, as well as ensuring quality and performance.

Interviewees explain how HP ITSM maximized team productivity with improved planning and easy management, which lead to improving their customer’s experience. Furthermore, HP ITSM was described as critical to participant’s business functionality with a strategic solution to increase overall efficiency, resolve more incidents, and comply with regulatory requirements.

Table of contents
Introduction
2
Project Methodology
2
Participant Profile
2
Solving the Efficiency, Visibility and Compliance Challenges Faced by IT Today
3
Eliminating Cost, Reducing Risk and Delivering a Solid ROI
4
Ensuring Quality and Compliance
5
Maximizing Team Productivity
6
Improving the Customer Experience
8
Maximizing IT Value
9
Why HP?
10
Conclusion
11