Learn what specific benefits and ROI customers are gaining from HP IT Service Management solutions from 11 in-depth interviews performed by Dimensional Research. Participants were asked to address the challenges they faced within their IT Departments and to give performance feedback on the HP ITSM solutions. Benefits were grouped into two categories including lowering costs and risks, as well as ensuring quality and performance.
Interviewees explain how HP ITSM maximized team productivity with improved planning and easy management, which lead to improving their customer’s experience. Furthermore, HP ITSM was described as critical to participant’s business functionality with a strategic solution to increase overall efficiency, resolve more incidents, and comply with regulatory requirements.