Ovum predicts that between 2012 and 2015 an increasing number of organizations will deploy private and hybrid cloud services and that there will be greater use of public cloud services.
In this paper, learn:
- How the cloud is changing the rules for service management
- Why automation is a key technology in cloud management
- The customer benefits of HP Operations Orchestration and HP Service Manager’s Request Management
- Why ITSM processes must be modified to accommodate new challenges of the cloud era