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Enterprise Business Service Management technical white paper

PDF 901 KB | 8 pages
Overview

Increasing mobile access, growing security countermeasures, and cloud technologies are changing the landscape of IT organizations and their physical infrastructures. IT organizations need to implement a Business Service Management (BSM) solution that will help them connect business services to underlying infrastructure and applications so they can provide better quality...

Increasing mobile access, growing security countermeasures, and cloud technologies are changing the landscape of IT organizations and their physical infrastructures. IT organizations need to implement a Business Service Management (BSM) solution that will help them connect business services to underlying infrastructure and applications so they can provide better quality of services at a lower cost to the business.

This white paper discusses the components and business service management services needed for a successful BSM solution implementation.It also serves as a guide for IT organizations to achieve a return on investment on their BSM software and implementation costs, thus attaining value for their business.

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Executive Summary
2
Setting the goal – establishing an IT initiative
2
Requirements are critical – business, functional, and technical
3
Success is a team sport
3
Critical BSM implementation components
4
Project Closure and Next Steps
8
Summary
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